We take pride in the quality of our Aura insulated drink bottles and want you to love your purchase.
Change of Mind
Due to hygiene reasons, we are unable to accept returns or exchanges on drink bottles for change of mind once they have been used or opened.
If your bottle is unused, unopened, and in its original packaging, you may request an exchange or store credit within 7 days of purchase, with proof of purchase provided.
Faulty or Damaged Items
If your drink bottle arrives faulty or damaged, please contact us within 7 days of receiving your order.We will happily offer a replacement or refund in line with Australian Consumer Law.
To help us resolve this quickly, please include:
Your order number or proof of purchase
A brief description of the issue
Clear photos of the fault or damage
Exclusions
Returns or exchanges will not be accepted for:
Normal wear and tear
Damage caused by misuse, accidental drops, or incorrect care
Bottles that have been used, washed, or altered in any way
How to Request a Return or Exchange
Please email or contact our team via the details on our website before returning any item. Items sent back without prior approval may not be accepted.
Your Rights
This policy does not limit your rights under Australian Consumer Law, including your right to a repair, replacement, or refund for major faults.
