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Privacy Policy

Aura Recovery Studio (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Health and wellness-related information (only where necessary and with consent)

  • Information submitted via our website, social media, booking systems, or advertisements

Sensitive information (such as health information) is collected only with your consent and only where it is reasonably necessary for our services.

2. How We Collect Personal Information

We collect personal information when you:

  • Subscribe to our mailing list or VIP list

  • Make an enquiry or booking

  • Contact us via email, phone, website, or social media

  • Interact with our advertisements

  • Attend or use our services

We may also collect information automatically through cookies or analytics tools when you visit our website.

3. Why We Collect Personal Information

We collect and use your personal information to:

  • Provide and manage our services

  • Communicate with you, including responding to enquiries

  • Process bookings and memberships

  • Send marketing communications (with your consent)

  • Improve our services and customer experience

  • Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers who assist us in operating our business (e.g. booking systems, email platforms)

  • Professional advisers (such as accountants or legal advisers)

  • Regulatory authorities where required by law

We do not sell your personal information.

5. Marketing Communications

We may send you marketing communications if you have opted in or where permitted by law.
You can opt out at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

6. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and is only accessible by authorised personnel.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, or incomplete.

Requests can be made using the contact details below.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and user experience.
You can disable cookies through your browser settings if you prefer.

9. Complaints

If you believe we have breached your privacy rights, please contact us.
We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Aura Recovery Studio
Email: info@aurarecoverystudio.com
Location: 65 Station St, Engadine, New South Wales, Australia

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