Aura Recovery Studio

Booking & Cancellation Policy

At Aura Recovery Studio, we value our members’ time and our instructors’ commitment to creating a supportive, welcoming experience. Our booking and cancellation policies help us manage class capacity, respect our team’s time and ensure availability for our community.

1. Movement Classes

Cancellations

• Please cancel at least 2 hours (120 minutes) before your scheduled class.

• Cancellations made less than 2 hours before class will incur a $10 late cancellation fee.

• Failure to attend a booked class without cancelling will incur a $20 no-show fee, in addition to the forfeiture of the applicable class pass or session.

Nightly Booking Cutoff

• Bookings for classes starting before 10:00 am the following day close at 8:00 pm the night before.

• Members must secure their spot before the cutoff. Online bookings for these classes will not be available after this time.

• Classes may require a minimum of 2–3 participants to proceed. If a class does not meet the required minimum, Aura Recovery Studio reserves the right to cancel the class and notify affected members.

2. Recovery Sessions

Cancellations and Rescheduling

• Please cancel or reschedule at least 8 hours before your scheduled recovery appointment.

• Cancellations or changes made with less than 8 hours’ notice will incur a $20 late cancellation fee and may result in the forfeiture of the applicable pass or session.

• This policy also applies to changes between time slots made within the 8-hour cancellation window.

3. No-Shows

A no-show occurs when you fail to attend a booked movement class or recovery session without cancelling beforehand.

• A $20 no-show fee applies.

• The applicable pass or session will also be deducted or forfeited.

• For casual bookings, the applicable session fee may be charged.

The no-show fee and pass or session forfeiture are separate consequences and may both apply to the same booking.

4. Member Late-Cancellation and No-Show Exemptions

We understand that unexpected circumstances can arise. To provide flexibility, eligible members receive two exemptions per calendar month for late cancellations or no-shows across both movement classes and recovery sessions.

To request an exemption:

• Contact the Aura Recovery Studio team within 24 hours of the scheduled class or appointment.

• Explain the circumstances that prevented you from attending or cancelling within the required timeframe.

• Exemptions are subject to review and approval by the Aura team.

• Once approved, the exemption will waive the applicable late cancellation or no-show fee and prevent the associated pass or session from being deducted or forfeited.

• Each approved exemption counts towards the member’s monthly allowance of two.

• Unused exemptions do not roll over into the following month. The allowance resets on the first day of each calendar month.

• Once both exemptions have been used, the standard cancellation and no-show policies apply.

Exemptions are intended for unexpected circumstances and are not a substitute for cancelling within the required notice period.

5. Booking Changes

• All cancellations and rescheduling must be completed through the Aura Recovery Studio online booking system, where available.

• Members are responsible for ensuring their cancellation or change has been successfully processed.

• If the system does not permit a change, please contact our team as soon as possible.

• Changes made within the applicable cancellation window remain subject to the relevant fees and session forfeiture rules.

6. Exceptional Circumstances

Aura Recovery Studio reserves the right to review individual circumstances and waive fees or penalties at its discretion.

By making a booking at Aura Recovery Studio, you acknowledge and agree to these booking and cancellation conditions.

Thank you for respecting our instructors’ time, supporting our community and helping us keep Aura running smoothly.

 

Aura Recovery Studio