We enforce a strict 8 hour appointment/class cancellation policy.

 

If you have reserved a place in a Aura Recovery Studio appointment/class and fail to cancel 8 hours in advance you may be charged a $20 cancellation fee and/or forfeit a session for the class. This includes switching time slots under the 8-hour notice time period. You may cancel or switch the time slot for any class through our online booking system.

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• All cancellations or changes must be made through the booking system.

• Cancellations or reschedules made with less than 8 hours’ notice will result in the session being forfeited with no refund.

• Failure to attend a booked session will be treated as a ‘no-show’ and the full session fee will be charged.

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All casual exercise class bookings at Aura Recovery Studio are subject to this policy.

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Aura Recovery Studio reserves the right to waive fees at its discretion in exceptional circumstances.